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SMSFun Forums » Got Feedback? Post it Here » Admins,mods & ticket support


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19/Mar/13 06:49pm #1
Iinspired

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Admins,mods & ticket support

Lately I've been wondering,like most of the members here are, what on earth is going on with Smsfun???

Smsfun has 5 mods & ticket support which is great if they actually served a purpose that was beneficial to the site,The mods are never online,Sure @Doot is logged 24/7 but that doesn't help if there is no action taken with site/ members issues.

Ticket support is lacking action/ replies with member/site issues/ queries (regardless of their membership status).

It would be really awesome if action was taken appropriately with any site/member issues.How the site is running now is reflecting poorly on Smsfun
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20/Mar/13 03:24pm #2
JuiceMan

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yer ever since the crash the whole site has gone downhill, members comp dont work now (even the making everyone gold screwed up being gold). Mods are never around to help, joobz store service is horrible..

I have seen a few mods on very randomly, but never around long enough to help..

Is this site going down?? Thats the big question



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20/Mar/13 05:22pm #3
Iinspired

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@JuiceMan All good things eventually come to an end, You can tell something is wrong for the site to be this bad,Doot is a kinda guy that prides himself on his work, he didn't get where is today if he didn't, I've been on SF for like 6 yrs, There's been plenty of ups & downs on here but it's never been this bad.

I've even asked Doot if I could become a mod just so there is a someone here that is willing to help in the absence of the other mods as I do know the site & members well,but it's been 6days since I sent that pm to him & he hasn't even opened it, so it is hard to help when he's not reading his pm's.

Personally I'm starting to look around other sites to hang out on as the outcome is looking rather bleak here,I mean if you were trying to cut members & close a site down gradually,ignoring site & member issues is a great way to go about it, hopefully thats not the case
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21/Mar/13 07:31am #4
JuiceMan

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yer exactly what i thought



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22/Mar/13 08:03pm #5
twiks

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Sounds pretty bad. Should probably have a mod deliver a message to someone higher up.



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22/Mar/13 08:25pm #6
Iinspired

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@twiks says...
Sounds pretty bad. Should probably have a mod deliver a message to someone higher up.



Last time I checked the forum links to contact mods is broken & it has been for sometime,Even if it did work, as above in OP.



Edited on 22 March 13 09:05pm. Reason:
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23/Mar/13 06:27pm #7
BanHammer

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it mostly works



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23/Mar/13 08:11pm #8
Iinspired

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@BanHammer yeah its getting there =D =D =D
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25/Mar/13 01:44am #9
withSprinkles

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who mod when u could go for admin.. do all doots work for him



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25/Mar/13 12:14pm #10
Iinspired

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@WithSprinkles only Doot can do Doot's job I do know what he does but ya cant take that from Doot he does it awesomely I'm only good with some coding,finding site issues & graphic stuff ,Doot covers everything from coding,graphics,revenue,marketing, to dealing with high end corporate business folk
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26/Mar/13 08:15am #11
JuiceMan

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@twiks says...
Sounds pretty bad. Should probably have a mod deliver a message to someone higher up.



Be interesting to see some mods getting back active here



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26/Mar/13 07:26pm #12
Iinspired

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@JuiceMan things have been picking up more around here of late although I do agree we still need more mods online that can assist with things but who knows maybe in time there will be
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27/Mar/13 05:40pm #13
twiks

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Would be lovely to see. But I understand all mods have other commitments too. Hopefully we'll see some more changes soon.

I'm sure there's a list of things to be done, and sorted in order of priority. Time will tell



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28/Mar/13 02:06am #14
Iinspired

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@twiks says...
Would be lovely to see. But I understand all mods have other commitments too. Hopefully we'll see some more changes soon.I'm sure there's a list of things to be done, and sorted in order of priority. Time will tell



Thats fair enough & understandable,But considering there is like 5 mods,There should be at least a few mods available / online to assist members more,With SF having like over 1.4 million or what ever members on SF ,The support should be on hand,even if the regular mods are absent for personal reasons/ commitments ,etc.

From the looks of it Doot & BanHammer seem to be the only ones occasionally online these days , although they do try & do an awesome job,the site has gone down heaps.

Mod replies use to be answered other the same day or within a few days at worst,but now it's 13days & still counting,not opened or replied too,regardless of membership status, Then the increasing daily huffs on the feed about site issues & lack of support etc..

I'm sure eventually things will look up,But for the mean time it's just a bit frustrating especially when there is no explanation for issues members are experiencing with the site from admins,mods or ticket support.

I'm sure they too are frustrated but the pressure maybe eased if there were some kind of explantation to refer too & to open the lines of communications with their members , rather than completely Johnny tight lipping it you know ,ahhh well I hoped this thread may have got more answers rather than b!tching but cant win dont try *sigh*



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18/Apr/13 04:40pm #15
Rod_the_Bod

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"Time will tell"...
Well, it has been 13 days to date on my unopened ticket, which was a follow-up to a closed ticket, which my issues in any way, so 19 days total & counting. Seems very poor service is now the norm.
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SMSFun Forums » Got Feedback? Post it Here » Admins,mods & ticket support

 

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