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SMSFun Forums » Got Feedback? Post it Here » Support tickets- dont work, take too long


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27/Jun/12 09:27am #16
twiks

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Support tickets- dont work, take too long

much quicker if u grab a mods attention in a good way



β™• π•·π–Žπ–‹π–™ π–‘π–Žπ”Žπ–Š 𝖆 𝖒𝖆𝖓 π–‘π–”π–”π”Ž π–‘π–Žπ”Žπ–Š 𝖆 π–Œπ–”π–‰π–‰π–Šπ–˜π–˜ β™•
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27/Jun/12 01:28pm #17
JuiceMan

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lol, and a bad way slowws it down...hahahah, but wat about any attention is good attention



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27/Jun/12 01:35pm #18
twiks

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Aww only sooky babies do that Be good now



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27/Jun/12 01:48pm #19
JuiceMan

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always good, or good at it



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27/Jun/12 01:51pm #20
JuiceMan

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Gold Membership: Active
Next Due: N/A

@MZTWKZ do u know why it says thi on my billing page, when im not actually gold atm?



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27/Jun/12 03:16pm #21
twiks

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If you were subscribed and the payments have now stopped, it could just be a lag in updating its current status.

If you do decide to go gold again, let support know asap.



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27/Jun/12 10:42pm #22
JuiceMan

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@MZTWKZ i will be again, just waiting two weeks b4 sign up again so payments will come out on the right time, that why i was hoping it would be put bak on, not refunded



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27/Jun/12 10:51pm #23
twiks

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Understandable hope the next attempt is successful! If not just post back here or ticket it



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16/Nov/12 09:24am #24
Enjoy

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What is wrong with smsfun? I lodged my support ticket for 3 days. No response? I am waiting for my $20 coles gift card.
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18/Nov/12 01:31am #25


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@Doot you need to change your protocol,In the joobz store it states it can take up too 24hrs for your account to be upgraded (which doesn't happen) Then when you do ticket support it says it can take up to 5 days if your not a GM to get a reply from ticket support.

It defeats the purpose of having a drop down menu for what the ticket support is in regards too, if either way there is no priority given for GM issues (whether pending or current GM's).

The advertising really does not make sense , the 20 joobz upon initial sign up, what if you've purchased the GM with Joobz is that still applicable ? and when does the GM come into affect if we have to wait 3~5+ days for it to be activated, Does it start from the date we purchased the GM or is from the date SF processes it ?

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19/Nov/12 03:26pm #26
JuiceMan

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@Enjoy says...
What is wrong with smsfun? I lodged my support ticket for 3 days. No response? I am waiting for my $20 coles gift card.



it will be sent in the mail, takes a little longer then 3 days, i got one before, it will come



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19/Nov/12 03:28pm #27
JuiceMan

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@ says...
@Doot you need to change your protocol,In the joobz store it states it can take up too 24hrs for your account to be upgraded (which doesn't happen) Then when you do ticket support it says it can take up to 5 days if your not a GM to get a reply from ticket support.


It defeats the purpose of having a drop down menu for what the ticket support is in regards too, if either way there is no priority given for GM issues (whether pending or current GM's).


The advertising really does not make sense , the 20 joobz upon initial sign up, what if you've purchased the GM with Joobz is that still applicable ? and when does the GM come into affect if we have to wait 3~5+ days for it to be activated, Does it start from the date we purchased the GM or is from the date SF processes it ?






i also wondered about the 20 joob signup, but just thought it was too much hassle to chase an answer up



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19/Nov/12 04:18pm #28


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@Juiceman It would be good if we could get an answer but I dunno who else to ask, I've asked Doot here & done a ticket support with this questions like 3~4 days ago with no reply,but if I do.... find out the answer to this question I'll share the answer with you

But I highly doubt there will be answer
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19/Nov/12 04:53pm #29
BanHammer

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as far as the accounts & store goes i cannot answer,
but I do know that buying GM with joobz will NOT give you a joobz bonus.



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20/Nov/12 12:14pm #30
JuiceMan

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@BanHammer says...
as far as the accounts & store goes i cannot answer,

but I do know that buying GM with joobz will NOT give you a joobz bonus.




didnt think it would, kinda defeat purpose of spending the joobz, lol



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SMSFun Forums » Got Feedback? Post it Here » Support tickets- dont work, take too long

 

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